Ticket Statement
As a benefit of Warehouse membership, members are offered priority ticketing and have the opportunity to purchase a limited number of tickets in advance of public on-sale dates. Warehouse members may request tickets during a specified period, which will be announced via e-mail and posted on the Warehouse website. Tickets are not guaranteed. The opportunity of being confirmed for Warehouse tickets varies per show depending on member demand. Ticket limits vary per show and/or per price level. For example, events may offer a two (2) ticket, four (4) ticket or six (6) ticket limit or a combination of these amounts.. Upon joining, members are eligible to request tickets during a Warehouse Ticket Ordering Period. Details regarding ticketing procedures are available through the Warehouse website. Please note that at this time, the Warehouse can only ship tickets to addresses within the U.S. and Canada. Members living in countries outside the U.S. and Canada are eligible to participate in the Warehouse Priority Ticketing Process but must contact Warehouse Customer Service directly to arrange for tickets to be held at the venue Will Call.
The Warehouse does reserve seats throughout the entire venue. The Warehouse offers tickets in multiple levels for certain events and throughout the entire venue. Members may choose their first preference for which they will be considered in the random selection process. If not chosen for their first preference in the random selection process they will then be considered for any subsequent level. When processing orders for a particular event the ‘first’ level is considered to be the first option available in the ticket type dropdown menu (visible once the request period has opened). Processing is done by level in the same order in which they appear in that list.
Two processes determine the successful selection of members' orders to qualify for a ticket. The first process determines which orders qualify to be allocated seats. The second process allocates each order to the available seats. All member orders will be sorted randomly, within their respective membership years, for eligibility to enter the seat allocation process. All qualifying orders entered into the seat allocation process will be sorted by one of two methods. The first method utilizes the seniority system to assign seats; the second method utilizes entirely random selection. Please note that refunds and exchanges are not permitted.
Ticket brokers may not join the Warehouse, and if a member is found selling tickets for profit, his/her membership will be voided without return of the membership fee and tickets will be voided minus convenience fees. As part of our efforts to keep brokers out, we will specify guidelines for ticket purchasing on the web site. We always reserve the right to will call any member at any time.
FAQ's:
What are my chances of getting seats though Warehouse Ticketing?
How do I know if my order went through?
Will I get better seats through Warehouse Ticketing than through other ticket outlets?
How are seats assigned?
Do renewing members get better seats?
How many tickets can I request?
What are the different seat types, and if I choose "best available", will I get best available?
Will my seats be together?
What if I have a friend who is also a member and we both order tickets, can we sit together?
How do I know where my seats are?
Does my child need a ticket for the show?
Can I use a different credit card for my ticket requests?
Can I place one ticket request on a credit card and another with a money order?
When is my card charged?
How do I cancel or change my order?
What if I don't want my tickets?
How are my tickets shipped?
How can I change my shipping address?
What happens if I missed the delivery?
Someone else signed for my package and I never received it.
Why are some tickets left at Will Call?
Will Warehouse Ticketing replace lost or stolen tickets?
Can I request taper tickets through the Warehouse?
Can I get special needs tickets through Warehouse Ticketing?
When will I receive my tickets?
Can I get a refund for my tickets?
Does the Warehouse offer parking to shows?
What is the Warehouse Preferred Lawn area?
What are my chances of getting seats through Warehouse Ticketing?
While we cannot absolutely guarantee that you will get tickets for all of your requests, in most cases all requests made with
a valid credit card will be filled. As our member base continues to grow, the likelihood of being declined will increase.
How do I know if my order went through?
Dates and times of the ticketing request period will be posted. After placing a ticket request, you may check the
Ticket Status page directly on the Warehouse website in the Ticketing section. Log onto the website and visit the
Warehouse Ticketing section where you can access your ticket request information by clicking on "check ticket status".
Your request will reflect "pending" until the Ticketing Request Period ends. Once the Ticketing Request Period ends,
the status will switch to "processing". The ticket status will reflect "confirmed" or "declined" once the ticketing
process is complete. In general, the Warehouse will provide seat locations to each member, at some point after orders
are confirmed and prior to the shipment of tickets. However, please note that in an effort to discourage ticket brokering,
the Warehouse reserves the right to withhold seat locations with respect to any member’s order.
Will I get better seats through Warehouse Ticketing than through other ticket outlets?
With respect to ticketing, the primary goal of the Warehouse is to provide a way for members to obtain seats in advance
of the general public. The Warehouse does reserve seats throughout the entire venue. We have made every attempt to
reserve quality seats. Due to floor and equipment layout changes on the show day, we cannot guarantee that all seats
will have an unobstructed view.
How are seats assigned?
Two processes determine the successful selection of members' orders to qualify for a ticket. The first process determines
which orders qualify to be allocated seats. The first process is a random selection and all members, regardless of
membership year standing, have an equal chance of being confirmed for ticket(s). The second process allocates each order
to the available seats. All member orders will be sorted randomly, within their respective membership years, for eligibility
to enter the seat allocation process. All qualifying orders entered into the seat allocation process will be sorted by one of
two methods:
1. Utilizing the seniority system for each membership year to determine seat assignments
OR
2. Utilizing random order selection to determine seat assignments.
Warehouse Ticketing reserves the right to choose, and to not disclose, which method of seat selections is used for each event.
Do renewing members get better seats?
For the majority of shows, returning members will be offered priority seating based upon their original date of membership. The
longer you remain a member of the Warehouse, the better your seats at shows will be. To give opportunity to newer members, on occasion,
seating will be assigned on a totally random basis and will not be based on the original date of membership.
How many tickets can I request?
Unless otherwise stated, you can order tickets to as many shows as you like with a 2-ticket limit per show. Please note
that if available, Premier Parking, camping or hotel package tickets are offered as separate "event" listings.
What are the different seat types, and if I choose "best available", will I get best available?
Depending on the venue, we may offer different types of seats at different price levels. Generally, amphitheatres contain a general admission lawn
area and a reserved seating pavilion area and arenas contains only reserved seating in both upper and lower levels.
If a venue offers both pavilion seating and lawn seating, by selecting “Best Available”, a member may be seated in either pavilion or lawn,
depending on availability at the time the order is processed. If the member only wants to opt for Reserved or Pavilion and take the chance
of either getting pavilion/reserved or being declined for tickets, Reserved or Pavilion should be selected.
If I order 2 tickets for a single concert will the seats be together?
Yes.
What if I have a friend who is also a member and we both order tickets, can we sit together?
Sorry, we can't place multiple groups together, but in most cases, you will be seated next to other Warehouse members.
How do I know where my seats are?
In general, the Warehouse will provide seat locations to each member, at some point after orders are confirmed and
prior to the shipment of tickets. However, please note that in an effort to discourage ticket brokering, the Warehouse
reserves the right to withhold seat locations with respect to any member’s order.
Does my child need a ticket for the show?
Policies regarding the admission of children to concerts vary by venue. Please check the venue’s website for specific information
regarding ticket policies pertaining to children. For arena shows, all children require a ticket for admission.
Can I use a different credit card for my ticket requests?
We can only accept one credit card for requests within each Series. You may use a different credit card for different Series.
Can I place one ticket request on a credit card and another with a money order?
No, we can only accept one method of payment per Series.
When is my card charged? Do I get charged for tickets if I don't get them?
Your card will initially be authorized for the maximum amount you may be charged. Once the order qualifying process is complete, if your
card authorization was successful, the actual sale will be charged to your card and the authorization will be removed.
Please note that your card may be charged at any time after the ticketing request period ends and before confirmations are posted.
We highly recommend that you contact your bank to alert them of the maximum amount that your credit card may charged during the ticket
processing period. This effort will reduce the chance of your credit card being declined by your bank.
How do I cancel or change my order?
You may cancel or modify your order at any time up until the Ticketing Request Period ends. After the Ticketing Request Period ends,
ticket requests may not be modified or deleted and orders are non-refundable. To cancel or change an order during the active ticket
request period, visit the Ticketing section, click on "Check Ticket Status" and the “Check” link located below the "Show Detail"
column. To make changes to the shipping address during the active Ticketing Request Period, visit the Ticketing page, click on “Check
Ticket Status” and click on the “Check” link located below the “Payment Detail” column.
What if I don't want my tickets?
You may give your tickets away or sell them at face value unless your tickets have been left at Will Call. All Warehouse ticketing sales are
final, no refunds will be issued.
How are my tickets shipped?
Tickets are shipped by priority service 2-day delivery. Tickets generally ship approximately ten (10) business days prior to the show and all estimated
ship dates, once confirmed, will be posted on the ticket status page of the Warehouse website. If delivered by Fed Ex, please note that a
signature is required for delivery. We do not waive signatures for Fed Ex deliveries and we cannot deliver to PO or APO boxes.
How can I change my shipping address?
You must change your shipping address by the deadline listed in the Estimated Ship Dates window of the Ticket Status page.
If you are unsure as to what the deadline is for changing your shipping address, please contact the Warehouse via email
at whtix@davematthewsband.com. To change your shipping address prior to the address-change deadline, visit the Ticketing
page and click on "Ticket Status" and then on the "Check" link under the "Payment Detail" column. Enter the new shipping
address information and press the “Continue” button at the bottom of the screen. Please note that changing your address
in the “my info” section of the Warehouse home page will not affect your shipping address for ticketing. Shipping
addresses are applicable for all shows within each Series. Please make sure that Fed Ex can deliver to the address
you have entered for your shipping information.
What happens if I missed the delivery?
The delivery service will attempt to deliver your package up to 3 times. If you miss the delivery, you should receive a delivery
notice and you may pick up your package at the Fed Ex or UPS office assigned to your area. Sorry, we cannot reroute tickets to another
address without charging a fee (which varies by address). If tickets are returned to the Warehouse prior to the show date, you will
receive an email or phone notification with instructions on how to pick up your tickets at the venue's Will Call office. We will not
change names for Will Call tickets. With tickets shipping approximately ten (10) business days prior to the show, most tickets will
not be returned to the Warehouse until after the show. It is the responsibility of the member to contact the Warehouse if the tickets
have not arrived at least two (2) business days prior to the show date. If the Warehouse can confirm that Fed Ex is still in possession
of the tickets reprinted tickets in the name of the member will be arranged with the venue's box office. Please note that the Warehouse
will not allow name changes.
Someone else signed for my package and I never received it.
If a package is delivered by Fed Ex and signed for at your designated delivery address, we will assume that you have received that package and any claim that the package was never received at that point will be deemed invalid.
Why are some tickets being left at Will Call?
In an effort to discourage ticket brokers from buying and selling Warehouse tickets, we require a certain, random number of members to pick up their tickets at Will Call using a valid picture id. Tickets may also be left for pick-up at Will Call if a member is suspected of scalping. We will not change the names for tickets left at Will Call.
Will Warehouse Ticketing replace lost, stolen, or destroyed tickets?
Sorry, but lost or stolen tickets cannot be replaced. If your tickets are mutilated or destroyed we can only replace them if you can provide proof (such as the remains of the tickets). Any claims for replacement tickets must be made prior to the show date. If the Warehouse staff judge your claim to be valid, arrangements will be made for you to receive replacements at the venue Box Office on the show date only.
Can I request taper tickets through Warehouse Ticketing?
The Warehouse no longer offers designated taper tickets. Taping is generally permitted from any seat location in all venues as long as taping equipment does not interfere with clear access for other concertgoers to leave their seats and access fire aisles. Taping is limited to audio taping only, and such taping may be made only from a recording microphone in the audience being used by the taper. Any other taping method is prohibited. When positioning taping equipment, please respect other concertgoers' view of the stage. Please review the legal policy regarding taping.
Can I get special needs tickets through Warehouse Ticketing?
The Warehouse offers a limited amount of special seating (wheelchair and mobility accessible, sight and hearing impaired) for most shows through our regular ticketing process.
We do not offer accessible seating through Instant Ticket sales.. Unfortunately, the Warehouse can no longer accept the honor system for requesting these types of seats,
due to the limited availability of accessible seating and due to members falsely requesting these seats in hopes of acquiring better seats. We must now request
that you submit a doctor's letter, on his/her letterhead, stating that the special seating is warranted. It is not our intention to inconvenience those with a
genuine need for these seats, but to rather help insure that we can fill all legitimate requests. Please fax the doctor's letter to the attention of DMB Warehouse (434) 951-9006 prior
to ordering tickets. A note must be on file when confirmations are issued and special needs seating is assigned. If the doctor's note is found to be fraudulent, the
Warehouse reserves the right to cancel the membership without refund and void the tickets.
When will I receive my tickets?
If confirmed for Warehouse tickets, you will receive an email with tracking information once your tickets ship. Estimated ship dates are posted on the Ticket Status page of the Warehouse website Ticketing section.
Can I get a refund for my tickets?
We do not offer refunds for tickets. All Warehouse ticket sales are final.
Does the Warehouse offer parking to shows?
Generally, a regular parking fee is included in your ticket cost, or you pay a fee upon entry to regular parking lots upon arrival.
For most shows, Warehouse Premier Parking will be offered as a separate “event” on the Request Tickets/Tourdates page. Warehouse Premier
Parking tickets may be requested by all persons who request concert tickets for the applicable show. A Premier Parking space will be
held at the head of the parking lot close to the front gate until the DMB show starts. For detailed information regarding Warehouse
Premier Parking, please review the Ticketing Guidelines.
What is the Warehouse Preferred Lawn area?
For amphitheatre shows, which contain a general admission lawn area, the Warehouse will reserve a special section of the
lawn for Warehouse members. A special roped-off section, generally located in a central area of the lawn will be
restricted to Warehouse members holding special Warehouse Preferred Lawn tickets. This area is only roped-off until
intermission. Warehouse Preferred Lawn ticket holders will be able to secure a nice vantage point from which to watch
the show and a greater opportunity to interact with other Warehouse members.
The Warehouse Preferred Lawn area will be offered at many of Dave Matthews Band's amphitheater shows. A limited number of
Warehouse members confirmed for lawn seating will be selected to gain access to this area. If you are selected, your
tickets will state “Warehouse Preferred View”. Members may not request Preferred Lawn tickets when placing a ticket
request. Members confirmed for Warehouse Preferred Lawn tickets must bring the tickets to the Warehouse Wristbanding Station
located inside the venue gates to obtain a wristband that will be required for admission to the Warehouse Preferred Lawn area.
Wristbands will be available until Dave Matthews Band takes the stage.
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